Blome Uhren - Lexikon

Safety

How safe is my order?

Product dispatch is completely covered by Allianz insurance. Products will be sent in a white parcel with hidden sender via GO! Express & Logistics. Since you order at an official retailer of the watch brand, you may be absolutely sure that products are only the latest, new as well as including a warranty. As our local store at the Koenigsallee exists for more than 60 years by now you are moreover guaranteed a serious business partner. There is no way safer than that. To prevent fraud we will keep records of the entire dispatch process: business premises and packaging departments are digitally HD-video surveilled so that we are at any time in control of packing and proper dispatch as well as transfer to GO! delivery service.

What is grey market trade?

All suppliers in the worldwide web, who do not run a jewelry store and are not granted an official concession of respective brands, may be considered grey market merchants. The number of these suppliers by far exceeds that of official retailers. These merchants do not draw on the original manufacturer but different sources, mostly from abroad. Thus only the purchase at a licensed concessionaire ensures your product to be the latest, absolutely new as well as including the manufacturer’s warranty. The rate of high quality watch fakes is on the increase. The faking of boxes and papers including the bill is by the way a lot easier than that of the watch itself.

Can I return products?

Yes, of course. We have a returns policy of 14 days. This means you can send any item ordered back to us within 14 days of the order being placed without stating reasons. The method of return is up to you. You can also return the product at our local store at the Koenigsallee 30 in Duesseldorf. The Blome-Comfort-Return is a free option to have your return covered with insurance but no imperative condition for valid returns:

1. Place watch back in parcel
2. Seal with the tapes provided by your package
3. Add the GO! label provided by your package
4. Call GO! and arrange pick-up service

Thereby your return is free of charge and covered by insurance. You will be immediately repaid full cost. In case of damage we reserve the right to refer to regulations of law to claim compensation for lost value. Please follow safety instructions found on the related label of your watch.

Login Registration

Do I have to register to place orders at Blome Online Stores?

No, you can also order products without having a customer’s account at Blome online store.

How do I register for Blome Online Stores?

You can register by creating an account in your personal area labeled “My account”. If you do not have an account yet, sign up by filling in the form you find under “Create an account” and choosing a password.

What are the benefits of a registration at Blome Online Stores?

Your personal area to be found under “My Account” effectively enables you to use all functions of Blome Online Stores to full extend. Here you may enter different billing addresses, change personal data and password, review the history of your reservations, cancel reservations, track the status of your order and subscribe or unsubscribe our newsletter.

Simple Sign-Up and Sign-Off for the newsletter

You would like to know more about Blome or keep up with all actions, events and trends of the world of watches? The Blome newsletter will keep you at all times up to date! You can also subscribe to the newsletter without having an account under “World of Watches”.

If you ever do not want to be informed by our newsletter any more you can easily unsubscribe from it under “My Account” or via direct link in an e-mail.

In this context please consider related advice in our data privacy statement.

What happens if I forgot my password?

In the Login box you can ask for a new password by clicking the link “Forgot password”.

The newly generated password will be immediately sent to your e-mail address. Please consider upper and lower case (capitalization) and keep in mind to change your password after Login has succeeded. 

What if I forgot my Login data?

In this case please send a mail to: online.shop@blome-uhren.de. For identification purposes please add the following personal data to your mail: name, surname, date of birth and your home address that you have entered in your account. 

How can I delete my personal data?

Log in with your user name and password to enter “My Account”. Here you can easily change your personal data. 

 

At any time you may have your account deleted by us. A simple note via fax or e-mail including your name, surname, address and password will be sufficient information. 

Payment

What payment methods can I use to pay for my Blome Online Stores order?

To pay for your order from Blome online store you may pay by credit card (American Express, VISA, MasterCard), direct debit or PayPal.

When will I be charged?

All methods of payment will be charged at the moment of order.

Delivery

How are Blome watches delivered?

In principle watches are not delivered in regular parcels but by Express delivery since this is not only safer but also quicker. The service provider we rely on is GO! Express & Logistics. Accessories such as leather straps will be delivered by DHL.

What are delivery costs for my order?

All products including watches and accessories are completely free of charge.

Can I also pick up my order on location?

You can pick up all products at our local store. Please let us know in the comment box called “Further order options and wishes” situated on the Check-Out website. Alternatively you may immediately call us, since products in worst case will be picked up by GO! within 90 minutes. Telephone: 00 49 – (0(211 – 32 70 77.

 

As a rule your order will be ready for collection at once. Please bear in mind to bring a valid (photo) ID. Furthermore we would kindly ask you to bring along your order confirmation which we will sent to you via e-mail.

Where does Blome deliver?

In general Blome watches are delivered to any desired address in Germany. Delivery to P.O. boxes, DHL parcel stations and delivery addresses other than the billing address is unfortunately not possible. Deliveries within Europe will be considered in individual cases. Please call us. Telephone: 00 49 - (0)2 11 - 32 70 77.

Who delivers my order?

All watches are sent by Express delivery. Express deliveries are executed by GO! Express & Logistics. GO! provides own couriers. Accessories are delivered by DHL parcels. In case of orders amounting to > 10.000€ you may optionally rely on our personal Concierge Service and have your watch delivered by a watch making master. 

What is Concierge Service?

On demand special watches >10.000 € of value may be explained, fit and handed over to you by a Blome watches watch making master. For that purpose we would like to invite you to a shopping weekend at the Koenigsallee including an overnight stay at a Suite in the Intercontinental Hotel. The watch will be celebratory handed over to you in our workshop. Alternatively it will be personally delivered by one of our masters to your home in Germany

How long takes delivery?

We do not deliver in regular parcels but by Express delivery. Incoming orders until 5 p.m. will be delivered the following weekday to major cities by 10 a.m. and the rest of Germany by 12 a.m.. Orders placed on Saturdays will be delivered on Tuesday. Exceptions are all watches by Graham as well as accessories which might take a day longer.

 

Deliveries are carried out from Monday to Saturday but neither on Sundays nor public holidays. Please find current indications for your date of delivery in the detail view of the particular product.

 

As a rule deliveries of incoming orders until 5 p.m. within a distance of 30 km will be delivered the very same day from Monday to Saturday.

 

We will inform you as soon as your watch has left our house. In the exceptional case of incapability to deliver your order or deliver it within delivery time we will inform you via e-mail as well.

Can parcels be delivered to neighbors?

No, GO! couriers are only permitted to deliver parcels to the recipient. 

What can I do in case of absence during delivery?

When GO! couriers cannot meet you they will leave a note with a telephone number. It takes only one call at GO! to arrange another date of delivery. 

What can I do when my parcel does not arrive?

If you do not receive your order within three weekdays after dispatch notice, please turn to our customer service.

 

E-Mail: online-shop@blome-uhren.de

 

Telephone: 00 (49) – (0) 211 – 869 366 44

What happens if I have lost the label for return?

If the label for return has been lost we kindly advice you to refrain from return since sending would no longer be covered by insurance. Please turn to our customer service and we will send you a new label for your free return. 

 

E-Mail: online-shop@blome-uhren.de

 

Telephone: 00 (49) – (0) 211 – 869 366 44

How do you handle vouchers in case of return?

This depends on your choice of method for payment.

 

If you paid for the product of return by credit card, the amount will be rebooked to your account. 

System requirements

Which browser configurations will display Blome Online Stores best?

To ensure proper display and functionality of Blome Online Stores we recommend either the browsers Internet Explorer (from Version 9.0), Firefox (from Version14), Safari (from Version 5) and Chrome (from Version 20). Make sure that Java as well as JavaScript are activated to profit from our website presentation in an optimal way.

Which screen resolution is recommendable for best display of Blome Online Stores?

In order to properly display and observe Blome Online Stores in an optimal way you should opt for a screen resolution of at least 1024 x 768 pixels. 

How do I activate Cookies?

Blome Online Stores apply Cookies to render the most user-optimized operation of our website which shall be entirely tailored to your needs. As a matter of course it is still up to you how to configure your browser. According to your personal wishes you can either accept or turn down Cookies. But bear in mind that in case of turning them down you will only be made available to a limited amount of functions offered by Blome Online Stores.