We consciously ship all watches with best care and attention as well as best service. Special watches worth €10.000 and more deserve special delivery: therefore we provide Concierge Service on demand. This includes individual fitting by one of our watch making masters according to your personal wearing preferences and an explanation of your watch as well as its interior movement. The choice is yours:
Option 1:Handing out of your watch in our manufacturing departments
We would warmly welcome you to Duesseldorf and invite you to a shopping weekend including an over-night stay in an exclusive suite of the 5 star Intercontinental Hotel located at the Koenigsallee. On a Saturday afternoon a watch making master will be glad to explain your watch to you in our manufacturing departments in the Koe-Center.
Option 2: Our Concierge personally hands out your watch to you
No matter where in Germany you are, we will make the arrangement to send over one of our watch making masters to deliver your watch in person.
Contrary to concessionaires which are official retailers of related brands, common online providers rather rank among the so called grey-market providers. These do not directly obtain products from manufacturers but rely on other sources and acquire products from abroad. Although this is not illegal, manufacturers clearly resist the practice.
Only at official concessionaires you may be sure to:
have the manufacturer’s full support
acquire a watch which is definitely new (watches do not have any indication)
acquire a watch which is the latest model
purchase an original
have a legally valid manufacturer’s warranty for your watch
have your watch appropriately treated and shipped
have the opportunity to rely on any authorised service center for repairs
receive replacement parts of the manufacturer required for potential repairs